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FAQ - Buy Made in Italy online on That’s Amore

That’s Amore is the place where you can buy Made in Italy online, being sure of receiving authentic artisan excellences. We only choose the best Italian artisans in Fashion, Design and Food&Wine while always paying attention to emerging trends.



Purchases
Absolutely. All products sold online on That’s Amore are exclusively Made in Italy.

Absolutely.All of our items are handcrafted and they are produced specially for you, after your order. Each product is packaged and sent directly by our producers’ workshop, the best Italian artisans we carefully select.

Choose the product you want to purchase, add it to cart and go to the checkout section. Visit Help center section for more details.
We accept payment via PayPal, Stripe and Bank Transfer: for more details visit Product Warranty section.
The website is safe. It uses the Secure Socket Layer (SSL) technology, which protects Internet communications through cryptography. This guarantees maximum integrity and confidentiality of the data. All payments are processed by a PCI DSS compliant gateway.
CREDIT CARD: You will not be charged at the time of order confirmation. Your credit card will be charged at the time the ordered goods are shipped, which can occur even a few days later the order confirmation. May the order be canceled before shipping, the amount will be automatically released. Release times will depend on Your credit card company.
PAYPAL: PayPal will charge you at the order confirmation and later transfer the amount to That’s Amore at the time the ordered goods are shipped. Do I have to be registered in order to make a purchase? No, you don’t have to be registered. You can make a purchase even without registration.
No, you don’t have to be registered. You can make a purchase even without registration.
We guarantee that all personal data will be kept private and confidential, and that we will never give out or sell them to any third parties. You can find additional information on the Privacy Policy page.
All purchases on thatsamoreitaly.it are processed in Euro (€).
We currently do not offer tailored and/or customizable products, but we will do it soon.
Searching for a product on That’s Amore is very easy: 1. You can browse by a category and choose from the available sub-categories. 2. You can enter the product name or code directly in the search bar.
Of course, you just need to write our Customer Care or use the Live Chat.
Promotional codes shall be entered in the dedicated field during the checkout step, after entering shipping and invoicing data. Before using it, check the validity (promotional codes have always an expiration date) and the conditions of use.
Yes, besides being able to buy Made in Italy online, you can make a special Italian gift! You can choose the gift option in the cart; the recipient will receive the product in a special package and the accompanying invoice will not contain any amounts.
The shipping address indicates the destination of the shipment, where the order will be delivered, while the invoicing address concerns the details of the credit card used for payment. The shipping address does not necessarily have to be the same as the invoicing address.
It can happen for a number of reasons, for example the available balance on the credit card or the accuracy of entered data, such as the expiration date or credit card type and number. If the problem persists, we recommend that you contact our Customer Care Service that will help you to solve the problem, if possible.
No, you don’t. VAT and shipping costs are included for all products on That’s Amore.
Currently we ship to European Union countries.
Orders and Shipping
Cancellation is not possible, but you may return the item you purchased if you wish, in accordance with the terms and conditions of Returns. If you need to cancel an order, please contact our Customer Service and we will try to find a solution together.

Absolutely not. To this day, there have not been any changes in the taxation with United Kingdom. Should such changes occur in the future, we will adjust to them and clearly notify you.

If you are registered to thatsamoreitaly.it, you can check the shipping and payment status from your control panel. If instead you purchased as a guest user you will receive your shipment tracking code via email.
If you placed an order at multiple producers, each artisan will send his product, within the time frame and the manner specified in the individual product sheets. You will not receive the items at the same time because each product requires different production times.
Currently we ship to United Kingdom, France, Germany and Italy. You can ask a pre-release opening of the store in your nation.
Returns and refunds
You can always return an item,within the time frame and in the manner provided as specified in our Returns page.

After returning the goods we will check the conditions and then the refund for the item/-s returned will be processed, within about 14 days. The refund will be effected in the same manner as the order.

Contact our Customer Service, we will verify the refunded amount and credit you the difference.

That’s Amore: the best place to buy Made in Italy online, from the best local artisans.

 

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